1. Refund & Return Policy – FasalSathi

At FasalSathi, we aim to deliver quality products and a smooth customer experience. If you face any issue with your order, we’re here to help.

2. When a Return or Refund is Allowed

A return or refund request may be accepted in the following situations:

• You received an incorrect product
• The product arrived damaged, defective, or leaked
• The delivered quantity does not match your order

3. Request Timeline

• You must inform us within 3 days of receiving the order
• Requests raised after this period may not be eligible

4. How to Raise a Request

To initiate a return or refund, please contact us with:

• Your order ID
• Clear photos or videos showing the issue
• A brief explanation of the problem

5. Return Conditions

To qualify for a refund or replacement:

• The product must be unused and unopened
• Original packaging, invoice, and labels must be intact
• The item should be in the same condition as delivered

Our team will review the request after receiving the required details. Approval is subject to internal quality checks.

6. Non-Eligible Cases

Refunds or returns will not be provided for:

• Used, opened, or partially consumed products
• Requests without valid proof of issue
• Damage caused due to improper handling after delivery

7. Refund Processing

• Once the return is approved and received, the refund will be processed within 5–7 working days
• The amount will be credited to the original payment method

8. Need Help?

For any support or queries, reach out to us:

📧 Email: fasalsathi@gmail.com
📞 Customer Care: 9691603713